FAQ

HOW DOES THE BOOKING PROCESS WORK?


1. Initial enquiry
2. Confirmation of availability
3. Email confirmation of meeting including:
~References
~Carers CRB
~Booking form (you will need to fill this out and email back to the office before the meeting)
~Insurance certificate
5. Introductory meeting with your carer in which you will hand over the keys (for visits and house-sitting)
6. Care can start

HOW AND WHEN DO I PAY?

You will receive an invoice following your initial meeting. A 50% up front, non-refundable, payment is due immediately upon receipt of this invoice with final payment due on the day of your departure. If payments are not made on time we reserve the right not to carry out visits. All payments must go straight to the Cat Care bank account.

ARE YOU INSURED?

Yes, for your peace of mind, we are insured by a specialist pet business insurance company. A copy of which you will receive with your initial "meeting arrangement" email.

WHAT DOES YOUR INSURANCE COVER?

Our insurance is an industry standard third party insurance, so insurance covering incidents involving third parties. However any medical attention your pets may need would need to be covered by your insurance (or if you haven’t got insurance by you)

SHOULD MY CAT BE INSURED?

Yes our insurance covers third party (industry standard) but for any incident / accident leaving your pet needing a vet visit it would need to be either covered by the offender (dog, cat etc.) or by your own insurance. Please check your pet is covered whilst in the care of a professional carer.

HOW FAR IN ADVANCE DO I NEED TO BOOK?

We do our very best to be flexible at short notice (for our existing clients especially) so if you get invited for a surprise weekend away or will have to go away with work at short notice do contact us and we will do the best we can – but of cause the earlier you book the better.

WILL YOU VISIT AND BOARD IN THE EVENINGS, WEEKENDS AND ON BANK HOLIDAYS?

We are happy to visit any day of the year! On the booking form you also have the option to specify if you have a preference of am or pm visits. You will find further details on the booking form. Do notice that on bank holidays, Christmas and New Year are charged at double rate.

DO YOU OFFER ANY OTHER SERVICES APART FROM CRITTER CARE?

Yes our sister companies offer several other services for dog walking see www.afurryworld.com and for cat care see www.londondogwalking.com

WHAT DO YOU DO IN AN EMERGENCY

In the unlikely event of an emergency, we will assess the situation and (if at all possible) call you to discuss the next steps. If we can’t get hold of you or the situation requires immediate medical attention, we will, so far as reasonably possible, take your pet to your named veterinary practice (as stated on the form you will have filled out before start of care) or, depending on the circumstance, the nearest veterinary practice.

WHAT HAPPENS IF MY DESIGNATED CARER FALLS ILL OR ON HOLIDAY

We will arrange for another carer to cover the care for as long as needed. Depending on the situation you will be informed either before or after the replacement.

WILL I MEET MY CARER?

Absolutely, we will arrange a free face-to-face meeting before start of care, this gives us a chance to get familiar with your pet and you a chance to ask your designated carer any questions you may have.

IS MY CARER POLICE CHECKED?

Yes absolutely for your piece of mind all carers are policed checked! We also have a two-part interview process in one of which we will go through our very comprehensive carer manual. As well as this a minimum of two references are required from each carer.

WHAT DO I NEED TO BRING FOR INDOOR BOARDING?

We ask that you bring everything your self, including cage, bedding, hay, pallets, fresh food etc this allows your pet to be as relaxed as possible and lessens the risk of tummy upset. If you have not brought sufficient for the stay we will buy this and charge to you (plus a shopping fee)

WHERE WILL MY PET STAY WHEN BOARDING?

Your pet will be staying with your most local, available, carer.

CAN MY PET HAVE MORE THAN ONE VISIT PER DAY?

YYes, you can book (in principle) as many visits as you like, subject to availability. Each visit is charged individually.

HOW LONG IS EACH VISIT?

Our regular visits have a duration of approximately 30min. However we also offer 1hr visits upon request.

WHAT WILL I NEED TO PROVIDE FOR HOUSE SITTING

You will need to provide everything that your pet needs, but the only things you will need to provide for your carer is a bed (incl. bedding) and towels and a code for the wifi.

IS MY HOME SAFE WHILST I AM AWAY?

If you have an alarm in your home we will of cause set this as instructed when we leave your home after visit. Also we do not drive advertising vehicles thus not to highlight the fact that we are visiting (and by extension that you are away) - we are there to take care of your pet NOT to advertise us selves! Whilst visiting we will also alternate blind/curtain positioning and lights making your home looked “lived in”

MY CAT IS NOT NEUTERED, IS THIS A PROBLEM?

Not necessary we can however not accept any responsibility for accidental mating or other problems arising as a result.

DO YOU KEEP HOLD OF MY KEYS?

Yes we can if you would like we call this our “Ready Key Program” Our initial meeting and key collection/delivery is free however there will be a charge for any additional key collection and delivery. CitiKiti is therefore for your convenience happy to offer you the service of keeping hold of your spare set of keys for future assignments.

If you are interested in participating in the “ready key program” and do not wish us to return your keys after the end of this assignment please let us know when you text your carer to say that you are home from your holiday. Equally let your carer know in the text if you would like your keys back and we will make sure they are returned.

 
 
 
 

 

 
 

PROFESSIONAL PET CARE

CitiKiti offers professional and reliable holistic cat care service where the emphasis is on, pamper, play and TLC.

We are here to help make you and your CitiKiti’s life together wonderful, stress-free and rewarding during all stages.

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SECURITY VETTED & INSURED

Everyone at CitiKiti is a dedicated professional with a great love for cats. Most have either long term working experience and/or professional education in animal care.

We have industry standard third party insurance and are security vetted all for your safety and peace of mind

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A LITTLE ABOUT US

CONNECT WITH US

Have a question? Please do not hesitate to contact us.

Email:  info@citikiti.co.uk

Call: 08448 501 522

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When going away often one of the worst dilemmas is who do you get to look after your cat. When using our Cat Sitting service, you can enjoy your holidays knowing that your cat feels safe and relaxed and your home is looked after to. 

Since our beginning as a Cat Sitter Service in North London Islington, N1 we have taken pride in offering the very best in professional & reliable holistic cat care with an emphasis on pamper, play and TLC. Our Cat Sitters are all dedicated professionals with a great love of cats. Most have either long term working experience with cats and/or professional education in animal care. We are proud to be recommended by vets and pet professionals as well as consistently receive 5 start reviews from our Cat Sitting clients from all over London including East London E3, Bow, Hackney Wick, E8, Hackney, Dalston Kingsland and E9, Victoria Park.

Cats are territorial creatures of habit and can find catteries very stressful and upsetting. It is generally agreed by pet professionals that they are most relaxed and comfortable staying in their own home when "parents" go away for short or long breaks. Travelling to and from catteries can also be stressful for both you and your cat. Our Cat Sitting service means your cat can stay home whenever you are away. CitiKiti offers Cat Sitting and house-Sitting in most parts of Central, North and East London including EC1, Clerkenwell, Finsbury, Hoxton, St Luke’s, N1, Canonbury, Barnsbury.


We offer to look after your cat in your own home for as long or short time as you need. This way not only can you feel happy that your cat is as comfortable, relaxed and well looked after as possible, you also know that your home is being looked after and keeps that lived in look to deter any uninvited guests. Depending on you and your cat’s preference you can choose between daily or twice daily visits or live-in care.

We understand that deciding whom to entrust with the care of your precious feline companion is a difficult and possibly even daunting process. Our Testimonials and client Reviews will help you feel confident and happy to choose CitiKiti as your Cat Sitting Company.
You and your cat will be assigned your own dedicated Cat Sitter and you will have a meeting with him/her before start of visits. During the meeting you can ask any questions you might have and your cat will have a chance to say hello to his/her new best friend ;-) All our Cat Sitters are security vetted and have public liability insurance and we have been trusted in the community since 2003.

At CitiKiti we always do our best to help answer any cat related questions our clients may have. We work closely with other pet professionals including vets and cat groomers enabling us to offer and refer to a wide range of cat related services. 

Since the beginning of 2019 CitiKiti offers behaviour therapy as well. Cat behaviour therapy can help if your cat is urine marking, stressed, anxious, aggressive, destructive or urinating or defecating outside the litter tray. The CitiKiti Cat Behaviourist can also offer advice on getting cats to get along, getting cats and dogs to live together peacefully, taking care of kittens or older cats. Our Cat Behaviourist offers home consultations in London, including Richmond, SW19, Chelsea, Wimbledon, Kensington, SW11, Islington, N1, Hampstead. In some cases video consultations work as well and CitiKiti Behaviour Therapy is offered worldwide.

CitiKiti offers Cat Sitting and House-Sitting every day of the year including Bank Holidays, weekends, school holidays and Christmas & New Year.

The areas we cover for Cat Sitting include the below but if you are looking for Cat Sitting in areas that are not listed feel free to contact us and we will see what we can do.

EC1, Clerkenwell, Finsbury, Hoxton, Shoreditch, E2, Bethnal Green, E3, Bow, Hackney Wick, Mile End, E5, Clapton, Hackney Marshes, Lea Bridge, Lower Clapton, Upper Clapton, E8, Hackney, Dalston Kingsland, E9, Victoria Park, N1, Angel, Barnsbury, Canonbury, Clerkenwell, De Beauvoir Town, Hoxton, Islington, Pentonville, Shoreditch, N5, Highbury, N6, Highgate, N8, Crouch End, Hornsey, N10, Muswell Hill,  N16, Stamford Hill, Stoke Newington, Shacklewell,N19, Hornsey Rise, Archway, Tufnell Park, NW1, Regents Park, Camden Town, NW3, Hampstead, Swiss Cottage, NW5, Kentish Town.

Scientific name: Felis catus
Size: The average house cat is eight to eleven pounds, but you can have a petite six-pound calico or a big 15-pound Maine Coon cat. 
Life span: Indoor cats regularly live to be 15, and some kitties live even longer. 
Colours/varieties: There are many different breeds of cats from the hairless Sphynx and the fluffy, puffy Persian to the silvery spotted Egyptian Mau. But the most popular kitties of all are non-pedigree that includes brown tabbies, black-and-orange tortoiseshells, all-black cats, the long hair, striped kitties with white socks and everything in between! 

History: Cats were domesticated, or bred to be friendly to humans, sometime between 4,000 and 8,000 years ago, in Africa and the Middle East. Small wild cats started hanging out where humans stored their grain. Can you think of a better place to find mice?! When humans saw cats up close and personal, they began to admire felines for their beauty and grace and the rest is history ;-)

Cat food: cats are obligate carnivores which means they need to eat meat in order to survive. Eating a vegetarian or vegan diet is not an option for your cat. Cats depend on the nutrients found in meat, most notably taurine and arginine. For this reason it is important to feed your cat a quality diet supplemented with a few treats. Ask your vet or pet shop for advice about their range of cat food and treats.